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User Research

 
 

Growth, Community, Sense of Confidence

 
 

Objective

Create a hi-fidelity clickable prototype to serve as a proof of concept for our clients gardening app

Role

Research Lead

Project Length

2 Weeks

Tools Used

Sketch, Atomic, Mural, Trello

Problem

Obtain enough information for our clients algorithm to be effective

Solution

Create a plant matching algorithm for people just starting to garden and people that are beginner gardeners but have some plants


Survey Screening Results

As the researcher for this project, I started by collecting and sorting through the user interviews and screener survey results that our client provided. Throughout the twelve user interviews and two hundred survey responses, these were a few key trends that I noted:

Do you talk about gardening with others chart.png

The above chart displays a vast majority of participants claimed to communicate with others about their gardening hobby. This supports the results we found in user interview responses (to be discussed later), that gardening is a highly social activity. Gardeners share their findings, ask for advice or tips, and their own plant growth progress with others. Because of this, we wanted to add a community feature to the prototype to encourage users to chat with others and form communities.

What would you grow chart.png

This last chart above displays what plants gardeners would be interested in growing. More than half of the chart consists of vegetables (at ~39%) and herbs (at ~21%). Herbs are a very easy plant to grow, maintain, and use. Gardeners who also aim to cook can reuse herb plants and do not take much space. Vegetables, such as tomatoes, and peppers, were also cited frequently as potential vegetable options for gardeners. They are very hardy plants, both of which can also produce multiple batches of vegetables over time. We used this information to aid in the visual layout and interface design of our prototype.

Screen Shot 2018-08-27 at 3.16.00 PM.png

This chart displays how the survey participants view their own personal gardening skill. As you can see most participants rated a 3 or lower, and only about 15% rated above 3. This lack of personal projected skill could relate to some of the more complex aspects of gardening, some techniques of which were provided in user interviews. We applied this information to our prototype by encouraging users to garden and increase their confidence, which would as a result increase their personal projected skill level.


User Interviews

  1. Multiple gardeners have issues with:

  • Pests (Keeping the various bugs away)

  • Nute Burn

  • Watering Habits

  • Weeds

  • Mold

  • Soil maintenance

  • Quality and consistency of video

  • Hydroponics

  • Finding plants that match their living conditions

 

3. Gardeners learned by:

  • Reading books

  • Gardening with family/parents

  • Googling Gardening tips

  • Youtube videos

  • Talking with others/ Gardening Communities

  • Trial and error

2. Gardeners seem to focus heavily on cultivating:

  • Herbs (they grow back and don’t take up a lot of space)

  • Succulents & Airplants (They require very very low maintenance and can be very decorative)

  • Vegetables they can cook (Peppers, Cucumbers, Carrots, Tomatoes)

 

4. Gardeners enjoy:

  • Sharing and learning with communities

  • Seeing the fruits of their labor

  • Taking care of a living thing

  • Learning new techniques and seeing their plants get better overtime

  • Creating meals with their produce


Affinity Map

This affinity map was created using Mural

This affinity map was created using Mural


Empathy Map

Empathy Map.png

Both of these artifacts focus on supporting our key features, and increasing our empathy and understanding of our users and their expectations.


Field Interviews

Kevin(Left) is an employee of LittleLeaf, a small but thrifty gardening shop in D.C. He was the first of our field interviewees and showed us just how passionate gardeners can be.

Kevin(Left) is an employee of LittleLeaf, a small but thrifty gardening shop in D.C. He was the first of our field interviewees and showed us just how passionate gardeners can be.

Lastly, my team and I conducted field research by interviewing four potential users of the LzyFarmer app to gain a greater understanding of their personal experiences with gardening. From the responses we collected we recorded a few stand out quotes that helped drive our decisions during prototype development.

“I like taking care of them, I’m happy seeing them grow.”

“It’s like a part time job.”

“It starts with one and it grows.”

“ I think we all want to nurture something. It’s in our DNA.”

All of these quotes support what users of the LzyFarmer are truly looking for as both potential customers and gardeners:

  • For one, gardeners gain a great amount of satisfaction and happiness from their hobby. Seeing their plants grow over time thanks to their own efforts is extremely rewarding

  • Gardening takes time, and takes a lot of dedication. Some of this time could be mitigated with proper tools or knowledge. Something we hope to provide with LzyFarmer

  • Passion is something we found repeating often throughout both surveys and interviews. Those who consider themselves gardeners can become obsessed with their hobby, wanting to grow their own plant collection more and more over time.

  • This last quote is one that stood out to us the most. The subconscious desire to nurture could indeed be something innate within the human mind. We live to take care of others and provide.


Paper Sketches

Landing Page

Plant Log & Gallery

Plant Log

CTA Onboarding, Plant Match, Gallery


Prototype

Landing Page

Paper Sketching

20180911_204105.jpg

1st Iteration

Home Page 1st Iteration.png

Final

Home Page A.png
 

One of the key features on our landing page we always wanted to be present was the ability for users to track and monitor how much water and nutrients their plants would need.

We styled that feature to be rounded, surrounding the plant in question to emphasize their relationship.

Through usability testing we found that our landing page was cluttered, and the mini-calendar on the landing page was redundant information, as there is already a larger calendar feature in the bottom tab menu.

 

Plant Input

Paper Sketching

20180911_204127.jpg

Whiteboarding

20180816_161006.jpg

Final

Plant Input.png
 

The Plant Input feature is used for those who already own plants and simply want to recored their own progress. Whiteboarding with my team helped solidify the layout.

 

Community

Community Copy.png
Forum.png
 

The community feature was something we felt we needed, and my research reflected that.

 

My Garden

My Garden.jpg
 

If a user has many many plants (Something that our field interviews supported), they wouldn’t want to cycle through each individual plant to track them. The garden allows users to see all of their plants at the same time.

 

Storyboard

 

I created this prototype using Atomic and Sketch. It displays how a typical user could use the LzyFarmer app and a typical use case for a persona.

This storyboard tells the story of a gardener named Steven, and his change and growth overtime through using the LzyFarmer app.